Introduction
At RepairPawTools, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the terms and conditions for returning items and obtaining refunds.
1. Returns
- Eligibility: You have 30 days from the date of purchase to return an item for a refund. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
- Non-Returnable Items: Certain items, such as gift cards and downloadable software products, are non-returnable.
2. Return Process
- Contact Us: To initiate a return, please contact our customer service team or call us. Provide your order number, the item you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
- Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
4. Exchanges
- If you received a defective or damaged item, we will replace it at no additional cost. Please contact us to arrange an exchange.
5. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account again.
- Contact Your Bank: Next, contact your bank or credit card company. There may be a processing time before your refund is officially posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us.
6. Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Email: xm1056128433@gmail.com
Phone: (+86)18707940406